Service & Support
lmeTTest as a leading and professional manufacturer and trader for laboratory test machines, dedicates to provide our customer both home and abroad with excellent reliability test solution as well as relevant laboratory test machines.
1.1 Reliability Test Standards and Operational Process and Requirement
Before any order placed, lmeTTest technical team strongly advises customer to share more specific information that covers reliability test standards and requirement. Understand the product that customers would like to implement relibility test as well as relevant reference standards and make an intial analysis and comparison whether the test equipment in our production line complies with customer current test requirement and wants.
1.2 We will take measurement to assist the customer to establish his reliability test platform
Understand the blueprint, test requirement as well as complianced standards, site planing, capital investment from customer side, make specific record for project tracking and make form to classify details from test project, work with customer to implement the details for test project step by step on time and in time in accordance with customer’s intial plan, and provide possible advices and suggestions if any barrier and difficulty in establishment of reliability test platform establishment.
1.3 Technical Proposal & Quotation
Based on previous discussion, make the technical proposal as well as quotation to customer.
1.4 Contract Confirmation & Condition Preparation
After both side signed the sale contract, lmeTTest team will assist customer to build up Reliability Test Technical Team: To acquire reliability test technical team eastablishment condition from current customers , which shall include condition as below:
Reliability Test Technical Team member, professional knowledge as well as test equipment operational skills and relevant data gathering and classification and reporting making competence; need to know how much the members know the reliability test equipment as well as how to operate reliability test equipment as well as simple troubleshoot treatment and test equipment maintenance, emergency treatment & reliability test project reasonal plan and implement ability;
Do possible help to customer to help them to establish reliability test technical team, organization and test project establishment and management, safety operation standards and requirment and provide professional advise and suggestion according the past experience we do for other customers.
2.1 Warranty Period
All of standard or non-standard reliability test machines maintain 1 (one) year’s warranty period.
2.2 Life-long Maintenance Service
All of standard or non-standard reliability test machine that made and offered by lmeTTest will last a life-long service including system retrofit, upgrade etc.
2.3 On-site Service
Engineers available to install and commission testing machine as customer’s requirement, engineers with passport will fly to customer after machine arrived.
2.4 Deadline Maintenance Services
2.5 Remote Technical Service
All means that includes phone call, on-line tools, and Remote assistance can be available.
2.6 Instruction & Training
2.6.1 User manual
The user manual that describe how to install, operate, maintenance our reliabilty test machine will be offered by delivery with machine or send to customer by Email;
2.6.2 Supplier Centre Training
It is recommended to our customer to send engineers to our factory both for machine inspection & check before shipping and also for training.